Frequently Asked Questions
Q1
Does your factory support customization?
Yes, we provide many kinds of customization, such as color, size, glass type, profile thickness and so on.
Q2
How can I know your price?
The price is based on the buyer's specific requirements, so please provide the following details:
1) Shop drawing / window schedule to show the dimensions, quantity, and type.
2) Frame color, type of glass, and thickness (single, double, laminated, reflective, Low-E, etc.).
Q3
What is your delivery time?
Generally, the delivery timeline is 15-30 days after the deposit is received and drawings are confirmed.
Q4
What is your warranty, and what should be done in case of issues?
A 5-year quality warranty is provided to guarantee performance and reliability.
Q5
What kind of service will you provide?
We are able to provide engineering and supervising services to guide the installation of our windows and doors.
Q6
Are your products certified?
Yes, our products meet standard requirements, and we will make our product tested and certified if you require.
ORM Windows
