Q1. What is your warranty period, and do you offer after-sales service?
We offer a 2-year warranty and a complete after-sales service system to ensure peace of mind.
Q2. How is the product packed to prevent damage during shipping?
We utilize a robust five-layer packaging system to ensure all windows and doors are delivered safely and damage-free.
Q3. What kind of installation support do you provide?
We provide comprehensive online and offline technical support. Our products come standard with pre-fit installation wings, making the process straightforward for local contractors.
Q4. Can you help me purchase other building products and pack them in the container?
Yes, we provide our customers with a convenient one-stop sourcing and consolidation service, allowing you to load other types of products safely in the same container.
Q5. What customization choices do I have for frames and colors?
You can choose between high-performance bridge aluminum, aluminum-clad wood, or specialized system window frames. The wood components feature premium North American red oak coated with eco-friendly, weather-resistant German water-based paint in multiple color options.
Q6. Are the aluminum sliding windows designed for energy efficiency?
Yes, our aluminum alloy windows feature advanced structures designed to maximize heat insulation, soundproofing, and air tightness, contributing to significant energy savings.
ORM Windows
